On this episode of Tell Me Where IT Hurts, host Dr. Jay Anders speaks with Hamad Husainy, DO, FACEP, an emergency medicine physician, health IT innovator, and Chief Medical Officer at PointClickCare. From the frontline unpredictability of the emergency department to enterprise-level data strategy, Dr. Husainy brings a pragmatic, clinician-informed voice to the conversation about real-time intelligence, data quality, and AI in healthcare.
Dr. Husainy shares how his experience using early EHR systems showed him that health data could transform clinical workflows, and sparked a passion for transparency, clinical insight, and health system efficiency.
At PointClickCare, Dr. Husainy focuses on supporting acute care providers and payers by delivering high-quality, real-time data that enables better decision-making at the bedside and across care teams. Whether optimizing testing, preventing unnecessary admissions, or reducing readmissions from skilled nursing, the aim is the same: deliver actionable intelligence that improves care and outcomes.
“Artificial intelligence is not a magic switch. It requires clear intent, quality data, and constant optimization to be effective.”
Hamad Husainy, DO, FACEP
Chief Medical Officer of PointClickCare
The conversation also dives deep into AI, which Dr. Husainy reframes as “actionable intelligence.” He cautions against hype-driven deployments and urges thoughtful alignment of tools to specific clinical questions. He also warns that feeding models with bloated or inaccurate documentation may lead to misleading results. Instead, he advocates for clinician-directed training and more structured, relevant inputs.
They discuss how interoperability can help close care gaps by ensuring the care team at skilled nursing facilities can access relevant emergency department and hospital records. Dr. Husainy also explores how technology can tailor data views based on clinician personas and specialties.
As the discussion wraps, Dr. Husainy reflects on the importance of transparency, thoughtful experimentation, and a willingness to try, fail, and improve.
His “magic wand” wish? True alignment of incentives across payers, providers, and patients. This shift, he believes, could reshape the entire health IT infrastructure for the better.
Show Notes
Among the topics covered:
- Early clinical epiphany shaped Dr. Husainy’s data-driven approach to care
- Focus at PointClickCare: actionable, real-time data for acute care providers and payers
- Transparency as a recurring theme throughout Dr. Husainy’s career
- Importance of delivering the right data to the right user at the right time
- “Actionable intelligence” over artificial intelligence hype
- AI must be grounded in clinical context and defined use cases
- Documentation bloat and poor data quality are barriers to AI training and decision support
- Need for clinician-directed AI inputs
- “If you could change one thing…”
- And more…
Show Links
- Dr. Hamad Husainy on LinkedIn
- PointClickCare on LinkedIn
- Dr. Jay Anders on LinkedIn
- Medicomp Systems on LinkedIn
- Tell Me Where IT Hurts on Healthcare NOW Radio